GUESS Factory Reviews

I love the clothes at Guess Factory. I have purchased clothing online twice. I would recommend purchasing a size up from your normal size as they do fit on the smaller size (XS is more like XXS in the t shirts) but the quality is great and they are super cute. The orders come quickly and there are good online deals - free shipping if you buy over a certain amount (Rakuten is a great way to find deals). If you like cute sexy fitted clothes that are at a good price this a good place.

It was my first time purchasing from guess factory at first I was scared because All the reviews I seen seen but then I'm like F it I'm going to order it. My package came in 4 days it came in very good condition so for me my experience went very great

Today, my wife (a physician by profession) along with 2 kids (8 years old and 1 year old) shopped at Premium Outlet mall. At Guess store (10600 Quil Ceda Blvd Suite 500, Tulalip, WA 98271), the customer service was highly highly unprofessional. As she a ton of bags from other places she shopped, she kept the bags in the center couch / table like couch with my son. They forgot the bag at 6:10 and came back between 6:15-6:18. The store manager was highly unreasonable and asked her to leave the store instead of helping her out. When we asked about checking in the camera and her response was things gets stolen all the time and camera are not for that purpose (the response seemed fishy to me...). She also asked us to leave the store. I called nine one one to report the stealing in response to which she also called the alliance security. The security guy was highly reasonable and took our report even though when we were reporting the store manager tried to go back from her stance. Since it was getting late, I just relied on stealing report to alliance security and asked nine one one to stop their due process. I also plan to reach out to the Guess Regional manager to report this incident. It should be all recorded on camera.

In short, highly un-professional staff with lack of ethics and compassion for the suffering ones. Lack of regard as well. The store manager does not deserve to be at this location. I don't know how the company hired her.

I bought a building from y'all and I never received it. 4/1/21. If I don't receive my building I want my refund.

I am in ove. With all.the clothes I order. My only issue was the sandals they were to small. I were a 7.5 but ordered a 8 to small. The shipping was fasted. I felt the need to review because I had seen negative reviews. I will definitely ordered fro. Here agian!

Please do not purchase from the guess factory. On february 1st i ordered an item and it showed up as delivered but no where to be found, so i contacted them, they refunded my money and let me place a new order for the same item at the same price, the SAME THING happened with my second order, i did not recieve it although it says delivered and neither has my first order showed up! I believe this entire site is a scam and they do not actually ship out items. Refering to the tracking information it was shipped from montreal and within a day arrived to my location and was suppposedly "delivered" seems like a scam. Just avoid this site at all costs no matter how good the prices look,

I ordered the "Tylar Quilted Logo Wallet" from GBG through Guess Factory on Sunday January 17th 2020. It was shipped the next day January 18th which I did not expect because there was a warning that orders might take longer to ship due to Covid. The wallet showed up at my house this morning January 19th in great condition, it's a very high quality product. The thank you note was a nice touch. Once again, I recommend ordering from Guess Factory.

My order of 4 items was shipped at different times in different shipments and this detail wasn't specify before I paid, I didn't like it but at end everything arrived fast and in the sizes I bought them.

I am a first time online customer from the Bahamas who spent about $160 and also my cousin who sprnt about $130 and we have not received our items yet. This was from over a month ago and to make it worse I recommended this site to others but they are really doing alot of bad business. I just need someone to really help my cousin and I to get our things or our monies back.

Had awful experience, received both the bags in weird condition, one of the bag had scratches and other bag had broken strap and unfunctional zip. BEWARE bad service and would not recommend as it is poor value for money!

The website says Free tote w/ orders $125+. Well, I made a purchase of $150 but never receive a free tote. The only reason that I spent more than $100 dollars was because I wanted the Free tote. I'm very upset all lies

So, the item is a good, but not great. I was so excited when it arrived but not only that it didn't follow the instructions that is clearly posted in there, but upon opening the package, the crevices of the item is dusty. A little bit of the sewing in the crevices Are also a little torn. You can't see it at first glance but I just happen to be quite observant. The problem is the quality issues, but you get what you paid for.